Paula Anderson, CSW Associate Paula Anderson is a certified social worker and life coach with over twenty years of experience in counseling, training and administrative environments. Her experiences range from work with community centers to private agencies. Paula brings expertise in coaching, assessments and training to Goeins-Williams Associates. Ms. Anderson has professional and consulting experience as a Program Manager, Staff Training Consultant, and Family Life Advocate. Her work includes screening, assessments, and staff and participant training. She is especially skilled in developing annual life plans and assessing personal development needs. Ms. Anderson has successfully conducted a variety of support groups and networks with other professionals to arrive at a mutually beneficial determination. She has developed a variety of training and documentation methodologies including the following topics: Orientation, Planning Process, Medication Administration, Cultural Diversity/Bias, Crime, and Time Management. A graduate of Duquesne University, Paula has also completed post baccalaureate work at Temple University, Burlington County College and holds a certificate in Life Coaching. Ms. Anderson is a board member of the Calvin J. Thomas Family Life Center, supports her local PTA and church leadership team. Lorrie Goeins Associate Ms. Lorrie Goeins brings more than 15 years as an educator and over 10 years in retail to Goeins-Williams Associates.  Her educational career includes academic instruction in social studies at for the Howard County School District in Ellicot City, Maryland and the Christiana School District in Delaware. Ms. Goeins has expertise in facilitating meetings, leading discussion groups and moderating community focus groups.  She has been an active member of the GWA team since 1997 as has worked on a number of survey research projects including the Wilmington Consortium Infant Mortality Focus Group Study, the City of Wilmington Economic Development focus group study, the State of Delaware Strategic Planning initiative for a Diabetes, the Lutheran Community Services marketing study and Membership focus group project for the Wilmington Senior Center. Lorrie is a graduate of West Chester University and has studied in Paris, France.  She has language proficiency in Spanish and French. Sheella Mierson, Ph.D. Associate Dr. Mierson works in training and development, group facilitation, instructional design, diversity/cultural competency, and organizational development. She has over 20 years experience as an educator, trainer, and consultant. Dr. Mierson holds a Ph.D. in biophysics from the University of Michigan. During her career as a scientist, she realized that people skills affect outcomes as much as scientific or technical skills, leading her into training and consulting full time. Before starting her own practice, when she was on the faculty in the Biology Department at the University of Delaware, she introduced the award-winning use of Problem-Based Learning to that campus, where it spread to all colleges. This is an interactive approach to education and training in which participants work collaboratively to solve real-world problems. Since then, she has applied the method to assist cross-functional Research & Development teams in the pharmaceutical industry. She has published articles about the method as it is applied in both academic and business environments. Working in the pharmaceutical, insurance, financial, apparel, service, and health care industries, as well as government and non-profit organizations, Dr. Mierson focuses on the people skills needed for inclusion, productive team/workgroup interactions, communication, leadership development, group problem-solving, and effective customer service, She is active with the American Society for Training and Development, and is a member of the Delaware Work Force Diversity Group. Her passion is creating workplace environments that foster learning and risk-taking and that sustain positive change. Maria de Los Angeles (Gela) Petrucelli  Associate A family and community social worker with a background in social anthropology, Maria “Gela” Petrucelli was born in Mexico City. Since the early 1970’s, Gela has devoted 33 years of her professional life at the Latin American Community Center (LACC) working with Latinos struggling with economic, education, social and linguistic challenges. Over the years she has been able to help many people to achieve self-sufficiency. Currently Gela is the Director of the Family Support Services at the Latin American Community Center. She has also held positions of Day Care Director for bi-lingual children, Employment Coordinator and Job Developer.  Ms. Petrucelli was one of the founding members of the Delaware Governor’s Council on Hispanic Affairs when it began in the late 1970’s. She is frequently sought out as a cultural and linguistic consultant by schools, agencies and other organizations in the greater Wilmington area.  Gela has worked exclusively with Goeins-Williams Associates, Inc. as an associate since 1998 moderating focus groups in Spanish. Selected focus group projects have included children and family services, teen sexuality, infant mortality and health for: the City of Wilmington, Children and Families First, the Division of Public Health and the Christiana Care Health System. Gela graduated from the Universidad Iberoamericana of Mexico City in 1966 where she studied Social Anthropology. Gela attended Delaware Tech. & Community College and has taken English as Second Language and Oral Communications courses. Gela holds certificates in Case Management/Relapse Prevention from the Institute of Alcoholism and Drug Abuse Studies and is a certified as HIV/AIDS Educator. She is the recipient of the Maria "Gela" Petrucelli award, named in her honor, for years of service given to the LACC. Employees of LACC who have worked over five years at LACC are eligible to receive this award.   Terri Trent Senior Associate Ms. Terri Trent has over 20 years of diverse experience in human resources and organizational development, career coaching and counseling, performance management, training and group facilitation, curriculum design, business communications, and college instruction. Prior to launching her own practice, Ms. Trent worked for Right Management Consultants, an international Career Management firm, where she acted as Director of Delivery Training and Development. In this role, she was repeatedly recognized for her skillful use of multi-modal learning methodologies to design and deliver innovative training programs for Career Management professionals. She also served on a cross-functional think tank, charged with rolling out a new, innovative service delivery model worldwide. Additionally, she implemented a professional development program for corporate staff, as well as a mentoring program for employees throughout Right Management Consultants. In 1999, Terri was awarded the Chairman’s Award in recognition for providing outstanding customer service to all RMC offices, worldwide. Before assuming this role, Ms. Trent worked as a career management consultant with RMC, where she advised individual and corporate clients in the areas of career development, retirement, team effectiveness, spouse/partner issues, diversity and re-organizational issues. Ms. Trent has worked with all levels of employees, from hourly non-exempt to senior-level executives. Ms. Trent’s specific areas of expertise include performance improvement, career coaching, curriculum design using adult learning theory, group facilitation, leadership development, change management, diversity training, policy development, team building, train-the-trainer, competency development, conflict resolution, and multiple assessments, including the Myers-Briggs Type Inventory. In addition to her consulting work, Ms. Trent is an online graduate instructor in organizational development and human resources management at the University of Phoenix. Ms. Trent has also served as an adjunct instructor at both Wilmington College and Delaware Technical Community College. Her human resources experience includes numerous functional areas, including: training and development, employee relations, recruiting, corporate communications and employee benefits and compensation. Terri is active with the American Society for Training and Development (ASTD), The New Castle County Chamber of Commerce, the National Association of African Americans in Human Resources, and the Urban League. Associate