Tom Casey, CMC
Tom Casey is the founder and President of Business Consulting Services (BCS), a Small Business Enterprise. He has over twenty five years in the consulting industry, with extensive experience in the improvement of business performance and operations, as well as the planning and implementation of information technology strategies. Prior to establishing Business Consulting Services in 1991, Tom served with several large and medium sized firms as consultant, manager and partner. His engagements span a broad range of industries, governments and non-profit organizations, and he services clients throughout the eastern United States and Canada.
He has designed, developed and implemented large scale financial and manufacturing systems for Fortune 500 international corporations, and improved the business operational work flows of federal, state and county governments. 1999, BCS originated its flagship service designed specifically to improve organizational performance, Rapid Transformation (RT). In its basic form RT combines the skills of Business Process Management with Information Technology Strategic Planning. The result is a work environment that meets the needs of its organization.
Tom has successfully led and participated in large scale project assignments in both the private and public sectors. Some of his successful government engagements include assisting in an organizational assessment and management review at the National Institutes of Health (OER), which provided a recommended redesign of their management team. As a follow-up, he led a feasibility study to determine how the Institute’s grant making process could be improved. He conducted an operational review for the State of Delaware’s Secretary of Health to reduce the volume of paper used in the department and improve the overall work flows. This resulted in an 83% decrease in paper flow, and a recommended office technology plan.
Mr. Casey is a Certified Management Consultant, and serves on the Board of the Institute of Management Consultants Philadelphia Chapter as Past President and Secretary. He serves on the Business Intelligence Curriculum Advisory Board for Saint Joseph’s University and as a Career Mentor for students at several universities. Mr. Casey holds a MBA in Finance from Widener University and a BS Management & Marketing, Saint Joseph’s University
Ms. Lorrie Goeins brings more than 15 years as an educator and over 10 years in retail to Goeins-Williams Associates. Her educational career includes academic instruction in social studies at for the Howard County School District in Ellicot City, Maryland and the Christiana School District in Delaware.
Ms. Goeins has expertise in facilitating meetings, leading discussion groups and moderating community focus groups. She has been an active member of the GWA team since 1997 as has worked on a number of survey research projects including the Wilmington Consortium Infant Mortality Focus Group Study, the City of Wilmington Economic Development focus group study, the State of Delaware Strategic Planning initiative for a Diabetes, the Lutheran Community Services marketing study and Membership focus group project for the Wilmington Senior Center.
Ms. Goeins is a graduate of West Chester University and has studied in Paris, France. She has language proficiency in Spanish and French.
Michelle Knights, Ph.D.
Dr. Michelle Knights has over 15 years professional management consulting experience with state, private, public, and nonprofit sectors. Her primary focus has been with public health and educational entities. She has worked on many local and federal grants from agencies such as: Center for Disease Control and Prevention (CDC), Office of Juvenile Justice and Delinquency Prevention (OJJDP), Maternal Child Health, Head Start, and the National Institutes of Mental Health (NIMH).
Dr. Knights has expertise in leading groups through team building, performance management, group dynamics, and strategic planning activities. She is also skilled in areas of program development, screening, conducting assessments and evaluations and guiding teams and individuals through implementation of action plans. She has worked both locally and internationally in Belgium, England, Canada and the Caribbean. She has worked with the University of Delaware, Delaware Department of Education, and the Delaware State Chamber of Commerce to advocate for mentoring across the state of Delaware.
Dr. Knights holds a Ph.D. in Human Development and Family Science from the University of Delaware. Dr. Knights has been an Assistant Professor in the College of Health and Human Development at Pennsylvania State University, Messiah College and completed an international appointment at the University of Prince Edward Island in Canada. She is passionate about helping organizations and individuals gain greater prominence, relevance and efficiency in today’s changing economy climate. One of her emerging interests is to help individuals and businesses monetize information through the power of Internet marketing.
Catalina J. Natalini, Associate
Catalina J. Natalini is the owner of Lingua Franca and has been providing interpreting and translating services to a variety of small and medium sized businesses, public schools and the courts since 2006. Her expertise is in the areas of education, business, medical and legal interpreting and translating, and in the language pair Spanish-English but services in other language combinations are also provided upon request.
Ms. Natalini has been an Associate Professor at La Salle University in the Certificate in Translation and Interpretation since 2006 and has been involved in syllabus development and design as well. Ms. Natalini was appointed as the Delaware State Representative for the International Medical Interpreters Association in 2012.
Ms. Natalini has been a guest speaker on interpretation at the National Association of Judicial Educators Conference in Philadelphia, PA. (2008). She presented as a panelist on interpreter ethics at the Third East Coast Regional Conference, Translator and Interpreter Development, in Philadelphia, PA. (2009). And she also participated as a speaker in the Education Program, The Language of Justice, organized by Widener University School of law, Legal Institute and the Pennsylvania Interbranch Commission on Gender, Racial & Ethnic Fairness. From 2008 to 2012, she sat as a member of the State of Delaware Court Interpreter Advisory Board which oversees compliance with provision of interpreting and translating services in the courts, as well as the certification of court interpreters in the State of Delaware.
Ms. Natalini holds a Master degree in English Linguistics and Literature from the University of Zurich, Switzerland, and a Certification in Court Interpreting in the language pair English-Spanish. She is a member of the American Translators Association (ATA), the Delaware Valley Translators Association (DVTA), the National Council on Interpreting in Health Care (NCIHC), and the International Medical Interpreters Association (IMIA) where she actively participates in the Terminology Committee and the Trainers Division.